Ecotric | 48V/17.6AH 1000W Big Fat Tire E-bike Bison (Matt Black) - NS-SON26LCD-BL
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- Ecotric E-Bikes Warranty and Return Policy
What adjectives would you use to describe a bison? Wild, strong, and tough, just like our bison electric bikes. Not only does it have a Mozo hydraulic shock suspension in the front, but it also has a high-performance shock absorber in the middle for a highly comfortable ride. And also equipped with a market rare 48V 17.6ah super-capacity lithium battery to let you unleash the real wild in your heart as long as you want. With this e-bike, you can ride comfortably on all types of terrains like sand, mud, dirt trails, tarmac, and even snow. There is nothing that can stop you from being a wild beast!
Powerful 1000W Motor
- Motor type: Brushless gear 1000W Motor
Rated voltage: 48V
Rated power: 1000W
48V /17.6AH Battery
- High energy density
- 400-600 cycles service life
- Up to 20+ mile range
- Samsung cells
- An 18-month warranty
- Pure electric power mileage: over 19 miles.
26" × 2.35" Mountain Tires
- 48V /17.6AH high-quality removable lithium battery & energy-saving motor can get 60Km(37 miles) ridding distance
- Battery charging time: 6-8 Hours
- Battery life: 400-600 Cycles
- Aluminum MTB suspension frame with Double suspension fork & shock-absorbing fat tire maximize riding comfort & control performance
- A double suspension fork, mid-mounted suspension, double suspension seat
- The suspension doesn’t bob when you stomp on the pedals, yet becomes extremely plush the moment your wheels start smacking roots and rocks
Hydraulic Disc Brake
- Hydraulic Disc Brake Hydraulic Disc brake & Gear Shift System
Front & rear hydraulic disc brakes give you double safety when riding
26'' X 4.8'' Wider Fat Tires
- Shock-absorbing fat tire
- Adapt to all-terrain - snow road, sand road, gravel road
- MODEL SIZE 2020*620*1170mm
- WEIGHT CAPACITY 265lb
- WEIGHT WITH BATTERY 79lb
- BATTERY 48v 18AH
- MOTOR Rear Hub 48V 1000W
- CHARGING TIME 6-8 Hours
- DISPLAY Ecotric Smart LCD
- SENSOR Speed Sensor
- BATTERY LIFE 400-600 Cycles
- FUNCTIONS Pedal Assist On-Demand Throttle
- SPEED 25KM/H (According to the laws of the United States, we set the maximum speed at 25km/h, which can be adjusted according to the specific conditions of each state.)
- FRONT BRAKE Hydraulic Disc 180mm Rotor
- REAR BRAKE Hydraulic Disc 180mm Rotor
- DERAILLEUR Shimano 7 Gears
- FRAME Aluminum Alloy
- TIRES 26 X 4.8'' Tires
- FENDERS Without
- BRAKE SYSTEM Left Brake For Rear/Right Brake For Front
DOCUMENTS AND MANUALS
To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.
Every ECOTRIC electric bicycle purchased on our website comes with an 18 months warranty ( In the period of 18 months from purchase by Official Authorized Store) against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.
This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances.The original buyer refers to the buyer who can provide the order number.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.
TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-18 are prorated as per this schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper,brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws
- Never registered your ebike or cannot provide the order number
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:
Address: 2376 Davis Ave,Hayward, CA 94545
30-Day At Home Trial
At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased ebike. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20% of original price. If you exchange ebikes, we also need to charge 20% restocking fee of original price.
If you buy spare parts on our website, we do not accept the return of the spare parts(except battery).
To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promise that all the electric bikes our customers receive are brand new, we will never sell any opened box, refurbished or clearance bikes to you, as well as batteries. For more details, Please check here: https://www.ecotric.com/pages/what-is-your-return-policy
How to return
Contact our Customer Service Department at firstname.lastname@example.org to approve the return within 30 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Please keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund within 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Note: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If customer return the product without it, a refund will not be issued and the customer will have to pay for the shipping of return. Looking for information about the warranty? Click here to go to Warranty Overview & Registration