Journey Health and Lifestyle | UPbed Independence
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- Warranty and Refund Policy
Get on and off your bed without a second thought.
Lifts and rotates 90° to the left or right — smoothly and gently — so you can more easily get in and out of bed.
Sit-up bed, chair bed, lift bed, and good old-fashioned sleep bed—you get it all-in-one comfy package.
8-inch memory foam mattress:
The mattress provides heat-sensitive support for a good night’s rest. It conforms to your body, prevents sinking, and keeps its original shape for decades.
Engineered for comfort:
A sturdy metal aircraft-grade frame and two separate, independently controlled motors help raise and lower your UPbed silently.
Safe and easy to handle:
The UPbed Independence comes with a motion-sensitive, under-bed safety light and an easy-to-use remote
Packaged Frame Dimensions
Packaged Mattress Dimensions
UPbed Weight Capacity
500 lbs maximum capacity
Just as brilliantly as the UPbed, but with a twist!
It’s 4 Beds In One That Rotates 90° Either Left Or Right!
An adjustable bed that won’t destroy your décor
Unlike so many homecare adjustable beds, the UPbed Independence does not look (or sleep) as though it belongs in a hospital. Instead there’s an attractive, well-crafted and modern black frame and base, with an upholstered surround and a premium contoured Memory Foam mattress.
You can adjust it to sit up in the bed
Great for reading, watching TV and resting, all while your body is fully supported so you can relax in comfort.
You can even adjust it into a “chair” position
For everything you would normally do in a comfy chair, such as crafting, eating, visiting with friends and family, playing cards…the UPbed Independence turns 90° in either direction, ensuring a perfect fit in any bedroom configuration. And there are two guardrails (removable, adjustable and cushioned) that transform into supportive armrests when bed is in the “chair” position.
It is also a “lift bed”
It rotates you gracefully to a sitting position, either left or right, and you can lower it to a position closer to the floor to stand up, or you can use the lift-chair function to make getting up and out of bed even easier. Either way you can plant your feet safely on the floor and you’re ready to go!
There’s a reason it’s called the UPbed Independence
This bed offers multiple comfort levels and positions for sleeping or sitting. Elevate your head, raise your legs, lift your knees or sit up a bit—so many ways to customize body positions to help relieve back and shoulder aches, pressure-point discomfort, stress and tension. The back and knee sections operate independently or together, focusing relief where it’s needed. No more tossing and turning to find a comfortable “nest” that encourages sleep—the bed can find one for you.
Other benefits of the UPbed Independence include:
- Smooth, gentle adjustments & rotation
- Back & knees raise/lower independently
- Comes with premium Memory Foam mattress
- Includes two USB power outlets at base
- Motion-sensitive underbed safety light
- Intuitive, easy-to-use remote
Most important, this bed can make independent living a reality again for homecare patients…and life much, much easier for caregivers. Imagine the freedom of getting in and out of bed yourself, on our own schedule, under your own power, without having to push yourself upright in the morning or depending on others to get you settled in at night!
DOCUMENTS AND MANUALS
Journey Health & Lifestyle™ warrants all our products to be free from defects in materials, workmanship and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle™ line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle™ to be defective, the product shall, at the option of Journey Health & Lifestyle™, be repaired or replaced. Contact Journey Health & Lifestyle™ before sending any product for warranty repair or replacement. Do not send any product without our prior written consent.
Limitations and Exclusions
This warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle™, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond the control of Journey Health & Lifestyle™.
This warranty applies in North America only and is extended only to the original purchaser of the product when purchased directly from Journey Health & Lifestyle™ (USA) and is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights which vary from place to place.
The foregoing warranty is exclusive and in lieu of all other express warranties or implied warranties, if any, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle™ shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.
In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle™ mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide) include the following extensions and exclusions:
In addition to the previously cited provisions of the standard one-year warranty above, the frame, mechanical and electrical components including the motor of each mobility product in the Journey Health & Lifestyle™ mobility line is further specifically warrantied for the same twelve-month period. In addition, warrantied instead for a six- (6) month period are the originally supplied battery, tires, fabric seat, seat back and seat cushion, all guaranteed to be free from defects in materials and workmanship for a period of six (6) months from the original purchase date.
If, within such warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle™ to be defective, the product shall at the option of Journey Health & Lifestyle™ be repaired or replaced with new or refurbished product components. In some cases an installation kit with instructions may be provided to the owner to facilitate installation of a replacement product component. Warranty relating to mobility products does not include any labor charges incurred in product component installation. The warranty period of the repaired or replaced product shall terminate with the termination of the warranty period for the original product. The sole obligation of Journey Health & Lifestyle™, and the customer’s exclusive remedy under this warranty, shall be limited to such repaired or replaced product.
In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the UPbed Standard include one-year service with full coverage on parts, including labor, and two-to-three-year full coverage on parts (no labor), and four-to-ten-year coverage on bed frame and non-electric mechanisms. Coverage for the UPbed Independence includes two years on components and 10 years on the bed frame.
In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the Journey Health & Lifestyle™ lift chair line include a lifetime warranty on the lift mechanism and frame, and three-year warranty on the electronic components.
In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the PSC include a lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.
30-Day Return Policy
We’re sorry if an item or accessory item did not work for you as you’d hoped. We try our best to offer our customers the most hassle-free return process possible. If your purchase from us arrived damaged in transit or in a defective state, please call Customer Service at 800-958-8324 between 9:00 AM-8PM EST, Monday-Friday, or email us at email@example.com.
We will arrange for the item to be repaired or replaced promptly. There is a 30-day deadline for all returns.
For the return of an item that didn’t meet your needs or expectations, the first steps in the return process are (1) to read this entire Return Policy Statement and then (2) to confirm for yourself that your return can meet the following conditions and requirements:
- Your return falls within the 30-day deadline for returns.
- The item you purchased is still in the “like new” condition in which it was delivered.
- You are returning the item in the original carton in which it was delivered to you, with the original foam inserts (and, when applicable, hazmat papers and decals attached).
- You have called or will call within 30 days of delivery of your purchase to request a Return Merchandise Authorization (RMA) number, which is required to accompany all returns. To request your RMA number, call our Customer Service Department at 800-958-8324. Returned items not accompanied by an RMA number may be found unacceptable for processing and refund.
Due to the nature of some of our products, those products are not eligible for return, unless they arrive damaged or defective:
- Perfect Sleep Chair, UPbed, and UPbed Independence: are not eligible for returns. At our option, we will either repair or replace items that arrive damaged or defective.
- All Bathing, Toilet and Personal Items: are not eligible for returns due to sanitary reasons. The only exceptions are new, unused items that are damaged or defective upon arrival.
Orders canceled after the item has shipped are subject to all of the terms defined in this Return Policy, including the inclusion of an RMA number. Please contact us at the number above to receive an RMA number before sending back your canceled order.
Special UPS Pickup Service for Selected Items
For certain categories of merchandise, such as those with extra weight, unwieldy size or the restrictions of battery inclusion during shipping, Journey will be happy to assist with these returns by arranging for a UPS pickup. Such items include the Zinger and Zoomer Chairs, as well as our wheelchairs, scooters and beds. After we issue you your RMA number, check with Customer Service to establish whether your return item qualifies for our UPS pickup service.
Returns that we schedule for you via UPS shipping must be ready for pickup the morning of the third business day following the day your RMA number was emailed to you. UPS will make up to three attempts to pick up your return item, and will provide you address labels when making the pickup. Return shipping costs are the responsibility of the customer: You will be charged the actual amount of the UPS charges, which will be deducted from your refund. UPS pickup is to your and our advantage, considering battery-shipping regulations. Again, if there were hazmat papers and decals in a clear pouch attached to the outside of the box when you received your purchase, they must remain attached to the box when you return the item. The hazmat decals that came on the carton must be intact and legible.
After we receive your returned merchandise, we will issue a credit back to your original method of payment, less the cost of return shipping if arranged by us. However, if we receive the merchandise back and it is damaged, we will deduct the cost of repairs up to and including the full amount of the sale. Returns are typically processed within three business days of receipt of your item. If you paid by money order, we will issue a credit via a mailed check within seven business days. There is no restocking fee.
Please be sure to follow carefully all return shipping instructions. Journey Health & Lifestyle™ reserves the right to change the terms of this Return Policy at any time without prior notice.