Jupiter Bike | Discovery X5 Rear Cargo Rack - TBRCARGO
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- Jupiter Bike Warranty and Return Policy
OUR WARRANTY POLICY
The specific warranty covering your Jupiter Bike bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Jupiter Bike Retailers or directly from Jupiter Bike.
1 YEAR MANUFACTURER'S WARRANTY
For JUPTERBIKE Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first year of ownership, then we will repair or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
TERMS OF LIMITED WARRANTY:
This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever. It does mean that the bicycle is covered subject to the terms of the limited warranty. This limited warranty applies only to the original owner of an Jupiter Bike bicycle and is not transferable to subsequent owners. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use. This limited warranty applies only to bicycles purchased in fully assembled and adjusted condition from Authorized Jupiter Bike Retailers or other outlets specifically authorized by Jupiter Bike to distribute Jupiter Bike bicycles. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Jupiter Bike bicycle, is not covered. All labor charges for warranty service are the responsibility of the bicycle’s owner. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the bicycle's owner. During the duration of this limited warranty, Jupiter Bike will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES. THIS IS THE ONLY WARRANTY MADE BY Jupiter Bike ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
WARRANTY TERMS SPECIFIC TO E-BIKES
Jupiter Bike warrants that all new electric bicycles ("e-bikes") and main components therein sold by an authorized Jupiter Bike retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for all electrical components with the exception of the battery for a period of one (1) year from the date of original retail purchase. The battery included with the new bike is also subject the same warranty as above except it is limited to a period of ninty (90) days from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display, and controller.
Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.
HOW TO MAKE A WARRANTY CLAIM
If you believe your Jupiter Bike has a warranty issue, your first point of contact should be your Jupiter Bike retailer where you purchased your frame or bike. The place of purchase will facilitate the claim with Jupiter Bike on your behalf. If you purchased directly from Jupiter Bike, please read through the Warranty information and submit the claim through with the button on that page.
EXCLUSIONS FOR RENTAL, LIVERY, AND FLEET USE
FAQ ABOUT OUR WARRANTY
Q. I am not the original owner as I purchased my Jupiter Bike secondhand. Is my frame covered by warranty?
A. Sorry, no, the warranty coverage only extends to the original buyer.
Q. I crashed and damaged my bike/frame. Is warranty coverage available to me?
A. Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.
After reviewing this warranty policy you can contact our tech support during regular business hours at (813) 609-2453 and issue a warranty claim.
Return Policy, Restocking Fee
90 Day Return Policy. We accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs. Note that if the product is defective, you may either request a refund, repair or an exchange per JUPITER BIKE One-Year Limited Warranty. In this case, JUPITER BIKE will cover the shipping costs.
No Bike Shop Returns. Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.
Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.
Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.